Talents Wanted!

We are continuously seeking highly passionate and motivated individuals to build a global brand together with us... We believe in integrity and product excellence, and that great things created by people with great passions. We offer good opportunity of career advancement and continuous learning under creative corporate culture that encourages our team to thrive.

If you are passionate in what we are doing and ready to find out just how far your talents can take you, we invite you to send in your latest full resume to: hr@silkron.com

Software Engineer (Cloud)

To design, implement, and manage web-based, cloud and mobile applications as well as specific solutions based on customer requirements.
To develop and implement cloud-applications, migrate existing on-premise applications to the cloud, and debug cloud stacks.
Identify the most optimal cloud-based solutions for our clients and maintain cloud infrastructures in accordance with best practices and company security policies.
Regularly reviewing existing systems and making recommendations for improvements.

Pre-requisites

Degree / Advanced Diploma in Software Engineering, Computer Science, Internet & Multimedia Computing, Computer Engineering, Electrical / Electronic Engineering or equivalent.
Knowledge of frontend web application programming, including JavaScript, CSS, and Node.js, is an added advantage.
Maker mindset and analytical thinking in addition to a problem-solving attitude.
Passionate and enthusiastic in software engineering and new technology.
Self-initiative, independent and able to work in a team.
Fresh graduates or 1~3 years experienced candidates are encouraged to apply.

Send in your latest full resume to:

[ hr@silkron.com ]

Customer Success Specialist (remote) - Bangkok based

To ensure total customer satisfaction and customer success.
To provide first level support to the local and oversea customers.
To identify and diagnose technical issue and guide users through step-by-step solutions to resolve the problem.
To be the main communication channel with customers.
To perform minor product testing and evaluation from customer's perspective.
To keep track and follow-up on all open issue with development teams.
To prepare and maintain knowledge base, user guides, help documents and FAQs.
To formulate training contents, plan and conduct trainings to the customers.
To provide feedback to internal teams for continuous improvement.
To improve customer support processes continuously by offering feedback and recommendations for increased efficiency and effectiveness.
To stay up-to-date with the latest product feature information to offer precise and prompt support to customer.

Pre-requisites

Candidate must possess at least a Diploma, Advanced/Higher/Graduate Diploma, Bachelor's Degree, Post Graduate Diploma, Professional Degree, Business Studies, Business Management, Customer Service, Computer Science/Information Technology, Engineering (Computer/Telecommunication), Engineering (Electrical/Electronic), Engineering (Industrial), Engineering (Mechatronic/Electromechanical) or equivalent.
Excellent interpersonal collaboration and coordination skills.
Able to work independently with positive thinking, result-oriented, strong organizational skills, and comfortable managing multiple competing priorities.
Passionate and enthusiastic in improvisation, problem-solving and customer satisfaction.
Able to support customers remotely and on-site.
Willing to travel and work over-time, over weekend and on night-shift if and when required.
Practical knowledge in computing hardware is preferable.
Simple design and creativity skills are preferable.
Knowledge in Windows, Android and IT is added advantage.
Effective communication skills English and Thai in both verbal and written is a MUST.
Experienced candidates are encouraged to apply.

Send in your latest full resume to:

[ hr@silkron.com ]